FAQ

 

FAQ
If you have questions about your order, please check the frequently asked questions we have prepared for you. We hope you find them helpful! If you cannot find the answer to your question, do not hesitate to contact us.

  1. What is the estimated delivery time for my order?
    We typically take 8–12 business days to deliver our packages. We are committed to the environment and only ship orders when we reach a minimum quantity. We appreciate your contribution to making the world a better place.

  2. How can I track my order?
    Once your order has been shipped, you will receive a tracking number that will allow you to monitor your package on our dedicated tracking page. Please also check your spam folder, as our emails may occasionally end up there. The tracking system may take a few days to activate.

  3. More than 12 business days have passed, and my package has not yet arrived. What should I do?
    We apologize for the inconvenience. Please check your tracking number. In some cases, packages may be delayed at customs. We kindly ask you to wait an additional 3 business days. If you have not received your package after 5 extra days, please contact us, and we will find a solution together.

  4. Can I cancel or modify my order?
    Plans can change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order is processed, we cannot guarantee changes.

  5. Do you offer refunds or replacements?
    Your satisfaction is our priority. If you are not satisfied with your purchase for any reason, please contact us within 14 days of receiving your order to request a refund or replacement.

  6. What payment methods do you accept?
    We accept secure payments via credit card and PayPal.

  7. How can I contact customer service?
    You can contact our customer service team via email at info@boutique-goldcoast.com. You will also find our contact details in the Contact section of our website. Most questions are already addressed here, but don’t hesitate to reach out if you need further assistance!